Grievance Mechanism

WE ARE COMMITTED TO OPEN, HONEST AND TRANSPARENT COMMUNICATION

We foster transparent communication

At Hellas Gold, we are committed to open, honest and transparent communication. We therefore take all concerns and grievances seriously, we manage all disputes and their impacts responsibly, and we strive for fair treatment.

Our Grievance Mechanism enables us to handle complaints and issues brought forward by our stakeholders. Stakeholders have the option to confidentially report any concerns related to our operations, compliance with laws and regulations, adherence to health and safety rules, or violations of our Code of Ethics and Business Conduct by the company or its individual employees.

All grievances are directed to the Corporate Responsibility Department, which is committed to reviewing, investigating, and resolving grievances in accordance with our established protocol. To ensure inclusivity and anonymity, we provide several options for submitting grievances. 

How to submit a report

With our interactive online form

With our interactive online form

You can fill in the interactive online form provided below. 

By email / post:

By email / post:

You can download the form here. Please fill in the form and send it by email to GR-Grievances@eldoradogold.com or by post to:

c/o Corporate Social Responsibility department, Hellas Gold, Stratoni, Halkidiki 63082, Greece.

Over the phone:

Over the phone:

At 3760 25087 (standard calling rate).



By using the complaint boxes placed at the central gates/entrances of our mine facilities:

By using the complaint boxes placed at the central gates/entrances of our mine facilities:

Reporting forms are also available at the entrances of our mine facilities in Stratoni - Olympias - Skouries and Madem Lakkos. Complete a printed form and insert it in one of the complaint boxes. Submitted forms are collected by the Corporate Social Responsibility department.

ONLINE FORM

Third-Party Grievance Form

(To be completed by the person submitting the report and, if required, by the Head of the Reporting and Community Relations department)

Info

All fields, excluding “Message”, are optional. You can submit a form anonymously. 

Contact information

Postal address

Confidentiality of the reporter

*Please note that if the report involves multiple individuals, we may need to share the details of your report with them in order to facilitate a response.
** If you submit an anonymous report, we will not be able to contact you, but we will release the incident and the response on our annual reports review and our website.

Information on the status of the petitioner

Frequency/incident timeline

Additional support elements

SUSTAINABILITY

Corporate Social Responsibility

Corporate Social Responsibility (CSR) is at the core of our business and allows us to create long-term value for our stakeholders at a corporate, local, national and international level. We integrate initiatives and responsible investments, implementing CSR actions in conformance with the framework formed by ESG: Environment, Society and Corporate Governance.

Find out more about Social Corporate Responsibility